Privacy Policy

Site Visit Data

This website records your visit and logs the following information for statistical purposes:

• Your server's address
• The name of the top-level domain from which you access the Internet (for example, .gov, .com, .in, etc.)
• The type of browser you use
• The date and time you access the site
• The pages you have accessed and the documents downloaded
• The previous Internet address from which you linked directly to the site

We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Cookies

A cookie is a piece of software code that an internet web site sends to your browser when you access information at that site. This site uses Session cookies and Persistent cookies.

Session Cookies

These are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.

Persistent Cookies

These cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.

Email Management

Your email address will only be recorded if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. Your email address will not be used for any other purpose, and will not be disclosed, without your consent.

Mobile App Privacy

When you use our mobile application, we may collect and process the following information:

Device Information

We may collect information about your mobile device, including device model, operating system version, unique device identifiers, mobile network information, and device settings. This information helps us improve app performance and compatibility.

App Permissions

Our App may request the following permissions:

• Internet Access: Required to fetch data and sync information with our servers
• Storage: To store app data and cache for offline access
• Location (if applicable): To provide location-based services, only with your explicit consent
• Camera (if applicable): To allow you to upload photos for services like document submission
• Notifications: To send you important updates and alerts about municipal services

You can manage these permissions through your device settings at any time. Disabling certain permissions may limit app functionality.

App Usage Data

We may collect information about how you interact with our App, including:

• Features and services you access
• Time spent on different sections
• Errors or crashes encountered
• App version and update information

This data is collected anonymously and used solely for improving app performance and user experience.

Push Notifications

If you enable push notifications, we may send you alerts about:

• Service status updates
• Important notices and announcements
• Application status (if you have submitted any)
• Payment reminders and confirmations

You can opt-out of push notifications at any time through your device settings or within the App settings.

Third-Party Services

Our App may use third-party services for analytics, crash reporting, and payment processing. These services may collect information as governed by their respective privacy policies. We use:

• Analytics services to understand app usage patterns
• Payment gateways for secure transaction processing
• Cloud storage services for data backup and synchronization

Collection of Personal Information

If you are asked for any other Personal Information (on website or App), you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify us through the contact us page.

Note: The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

For App users, we recommend:

• Keeping your device and App updated to the latest version
• Using strong passwords or biometric authentication
• Not sharing your login credentials with others
• Logging out when using shared devices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or request data deletion, we will remove your personal information from our active systems, subject to any legal obligations to retain certain data.

Contact Us

For any queries or concerns regarding this privacy policy, please contact us through our Contact Us page.